Delivering difficult news can be challenging, especially around the holidays. While it can feel like there is no right or easy way to communicate bad news, there are tools to help you along the way. Dr. Heather Loenser, Chief Veterinary Officer, was recently featured in Veterinary Practice News to provide best practice and guidance on how to communicate bad news to a client clearly and empathetically.
Let’s Vet Together: The Blueprint to Better Veterinary Well-being
Is your hospital CLEAR Blueprint Certified? In this episode, Courtney speaks with Kelsey Creelman, LMSW, the CLEAR Blueprint Program Manager at Not One More Vet (NOMV), about what CLEAR Blueprint