Muñeca Gonzales

Muñeca Gonzales comes from years of experience with client interaction in the veterinary industry, working 10+ years as a Customer Service Representative in veterinary hospitals across the Dallas/Fort Worth metropolitan area. As a Customer Experience Coordinator at Suveto, she provides tools and training for CSRs that drives outstanding customer service across all Suveto network hospitals.

Stop Reading Your Google Reviews

GrowWell / Muñeca Gonzales

Ok, so we don’t actually mean stop reading Google reviews completely. Or do we? As a veterinary professional, it’s completely understandable to want to know how your clients feel about […]

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5 Strategies to Handle Triggered Clients

GrowWell / Muñeca Gonzales

It’s pretty much inevitable. At some point during your time at the hospital, you’re going to encounter an angry or upset client. Whether it’s in the hospital, over the phone,

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